If there is anything we can help you with, please let us know, we are always happy to help out and point you into the right direction.
Customer Service Policy
In order to be able to provide you with the best possible service, we do not offer customer support via telephone. This ensures that no customers are forgotten and that all members of the support staff are aware of any issue, resulting in the fastest and best possible service. We may occasionally ask you to provide personal information to verify your purchase and we will discontinue or deny support in case of a suspected violation.
If necessary to help you solve a problem we may request that you email us your login details and/or provide us with your vehicle details as well in order to identify problems that are related to your particular vehicle. Please accept that without those details, we may not be able to help you in some cases.
Code of Conduct
Mutual respect is important. We treat our customers with respect and we expect the same in return. Please address us in the same manner you would like us to talk to you. We do not accept abusive behaviour towards our customer support agents and we will refuse support to customers not adhering to this policy.
Extent of our Support
We generally only provide support for our own product. While we will usually make attempts to assist you with other issues as well, we will likely have to decline support if the issue exceeds the scope of our knowledge and experience.
We may also have to direct you to your vehicle handbook for specific issues. While we may be able to resolve some minor issues quickly, this may not always be the case, especially when the issue requires an app update to resolve. We do however aim to resolve all issues within 28 days.
Please accept that we generally do not provide support for other third party products such as plug-ins or any third-party service providers, except in cases where addressing an issue takes only little time or where we believe that a solution could be beneficial to a majority of our customers. We recommend that you contact support and ask if you are unsure whether a particular case is covered by our support policy.
We want all our customers to be happy with their purchase. If you have any reason for complaint, please do not hesitate to contact us immediately via email to firstname.lastname@example.org.